You can return or exchange a product for any reason within 3 days of receiving your order. Please refer to our return policy or contact our customer service team for more information.

Yes, we offer gift cards that can be purchased and used on our website. They make great gifts for friends and family.

You can contact our friendly customer service team by phone or email. Our contact details can be found here for each branch.

Yes, we occasionally offer discounts and promotions. You can stay updated on our latest discounts by subscribing to our newsletter or following us on social media.

If your order has not been shipped yet, you may be able to change the size or color of a product. Please contact our customer service team as soon as possible to request a change.

If you are returning or exchanging your item because the order is wrong or the product is damaged, robertandsonsoptical.com will provide you with free return delivery charge. If you are returning or exchanging your item because of size, fit, color, or some other personal preference, then you will be responsible for paying the cost of delivering your item back to us.

Yes, you can purchase frames only without lenses. If you decide you would like to purchase lenses later, you can send your frames back to us and we will add prescription lenses to them.

You may place an order on the robertandsonsoptical.com website at any day or time throughout the year. However, our customer service department can be reached on +233 50 151 9111 and during the business hours listed below. • Monday- Friday: 7:0 a.m.– 6 p.m. ( Adabraka & Danquah Branches) • All others, 8: am to 5 pm- Monday to Saturday • Saturday: 9 a.m.–1 p.m. • Sunday: Closed

Yes! We offer a wide variety of repair services. Visit our showroom or call us for more information. Don't throw it out! Repair it.

All of our lenses come with a scratch-resistant coating, UV protection. Premium features can be added to your lenses if you choose the premium lens options. • UV Protection is a clear coating that blocks the sun's harmful UV rays from reaching your eyes. UV protection is so important that we automatically include it with your order. • Anti-Reflective (AR) coating eliminates the glare on the front and back of your lenses. AR is a must-have on any pair of Rx glasses, since it reduces eye strain and has easy to clean (super hydrophobic) properties. • Digital Light Protection is a precision engineered lens coating that can deflect a significant portion of harmful blue/violet light, leaving your eyes fresh, even after a long day at the office in front of a screen. • Transitions Lenses automatically lighten and darken to adjust to outdoor light conditions. This option is ideal for people who do not want to constantly switch back and forth between their prescription eyeglasses and prescription sunglasses.

Yes, robertandsonsoptical.com can replace the prescription lenses in your current frame. However, you must send us your eyeglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame.

On average it takes about one week for your eyeglasses to be ready for pickup. Although for single vision orders we do offer 24 hour service. Occasionally we can rush progressives to only a three day waiting time.

Yes, robertandsonsoptical.com is an out-of-network provider for most insurance plans. Once you've placed your order, you can submit your prescription eyewear or contact lens purchase for reimbursement through your vision insurance provider. We accept insurance from the following providers: Phoenix Health Insurance Nationwide Medical Insurance Glico Healthcare Apex Health Insurance Premier Health Insurance Acacia Health Insurance Metropolitan Health Insurance GAB Health Insurance Company Limited (GHIC) Equity Health Insurance Vitality Health Insurance Ace Medical Insurance

robertandsonsoptical.com accepts all major credit and debit cards, including Visa, MasterCard, and MTN MoMo /Vodafone cash/Airtel Tigo Money.

robertandsonsoptical.com uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database. We do not store any of your private/payment information on our servers after your transaction has been completed.

In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered.

Our frame and lens warranties cover products for from the date you received them and last for 90 days.

The cost of our photochromic lenses without a prescription costs GHS495. If you have a prescription, please share via DM, email (info@robertandsonsoptical.com) or WhatsApp (+23350151911) and we’ll provide you with an exact quote.

Our Anti glare coated lenses range from GHS 440 to GHS 1500 and above depending on your prescription and choice of frame.

Yes, we provide pediatric eye care. Our team of certified and highly qualified doctors of optometry are well-trained to provide the best pediatric eye care services for your children and adolescents in all our branches.